Refund policy

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

  • on which you or a third party named by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods as part of a single order and they are delivered together;

  • on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided you ordered goods that are delivered in several partial shipments or items.

To exercise your right of withdrawal, you must inform us,

Cedric Scharf – Antmeup
Unterdorfstraße 31
07749 Jena
Germany
Phone: +49 1575 4349875
Email: antmeup.de@gmail.com

by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

You may use the model withdrawal form below, although it is not mandatory.

Online Withdrawal (Withdrawal Button)

You can also exercise your right of withdrawal online via the "Cancel contract" button provided on our website, or a similarly labeled electronic withdrawal function.

The withdrawal function is available at the following link:

https://antmeup.de/a/withdrawal

If you use this online function, we will immediately send you a confirmation of receipt of your withdrawal on a durable medium (e.g. by email). The confirmation will contain the content of your withdrawal declaration as well as the date and time it was received.

To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal from this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this refund.

We may refuse reimbursement until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and, in any event, at the latest within 14 days from the day on which you inform us of the withdrawal from this contract, to the following address:

Cedric Scharf – Antmeup
Unterdorfstraße 31
07749 Jena
Germany

The deadline is met if you send the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions/Grounds for Expiry

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)

To:

Cedric Scharf – Antmeup
Unterdorfstraße 31
07749 Jena
Germany
Email: antmeup.de@gmail.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.